Refund policy

We want you to enjoy Root⁵. If you don't, we'll put it right.

Changing your mind
Under the Consumer Contracts Regulations you have 14 days from the day your order arrives to change your mind, and a further 14 days to send it back. You don't need to give a reason. The pouch needs to be unopened and in its original condition. Email sabrina@root5.co.uk and we'll confirm the return before you post anything.

Opened pouches
This is a food product, so we can't resell an opened pouch and we can't take one back as a change of mind. If there's something wrong with it — it arrived damaged, it's past its date, or it simply isn't right — tell us and we'll refund or replace it. You won't need to send it back for that.

Damaged, faulty or wrong item
Please check your order when it arrives and email sabrina@root5.co.uk straight away, with a photo if you can. We'll refund you in full or send a replacement, and we'll cover the postage.

Return address
Once we've confirmed your return, send it to DRINKROOT5 LIMITED, Griffin House, West Street, Woking, Surrey GU21 6BS. For a change-of-mind return the cost of posting it back to us is yours. Items sent back without confirming with us first can't be accepted.

Refunds
We'll email you once your return has arrived and been checked. Approved refunds go back to your original payment method within 14 days, including the standard delivery charge you originally paid. Your bank may take a few days longer to show it.

Any questions at all, email sabrina@root5.co.uk.